Shannon has been integral to the Veterans Place team since September 2019, when she became the Veterans Resource Center Coordinator. In 2020 Shannon was promoted to the Director of Client Services, and most recently, in 2022, she earned the title of Clinical Director. A first-generation college graduate, Shannon received her Master of Social Work (MSW) degree from the University of Southern California while also obtaining a Military Social Work Certification and a bachelor’s degree from La Roche College. She is currently completing a certificate in Financial Success for Nonprofits from Cornell University.