Veterans Place Privacy Policy

Effective Date: 6/1/2026

Commitment to Your Privacy

Veterans Place (“Veterans Place,” “we,” “our,” or “us”) is committed to protecting the privacy, dignity, and confidentiality of all individuals who interact with us, including Veterans, donors, volunteers, partners, employees, job applicants, and website visitors.

This Privacy Policy explains how we collect, use, protect, and share information obtained through our website, online services, programs, events, and communications (collectively, the “Site” and “Services”).

Please review this Privacy Policy carefully. When you provide Personal Information to Veterans Place, we use and process that information as described in this Policy and as reasonably necessary to provide services, process donations and event registrations, communicate with you, meet legal and funding requirements, and protect the safety and integrity of our programs.

Information We Collect and Use

We define “Personal Information” as information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual, either directly or indirectly.

Types of Personal Information Collected

Veterans Place, directly or through trusted third-party service providers, may collect the following categories of Personal Information:

Contact Information

  • Name
  • Mailing address
  • Email address
  • Telephone number

Donation and Financial Information

  • Donation amounts and transaction history
  • Payment method information (e.g., credit or debit card data), which is processed securely by third-party payment processors
  • Billing information associated with donations or event registrations

Veterans Place does not store full credit card or bank account numbers on its servers.

Program and Service-Related Information

  • Information voluntarily provided when requesting services, referrals, or support
  • Communications submitted through forms, email, phone calls, or surveys
  • Sensitive information related to eligibility, housing, health, disability, veteran status, military service, benefits, or other support needs, when voluntarily provided or required to deliver services

Internet and Electronic Activity

  • IP address
  • Browser type and operating system
  • Device information
  • Pages visited and time spent on our Site

Audio, Visual, and Communications Information

  • Photos or videos voluntarily submitted
  • Communications between you and Veterans Place (including emails and phone calls, which may be recorded where permitted by law)

Employment and Volunteer Information (if applicable)

  • Employment or volunteer application materials
  • Background, qualifications, and work history

Demographic Information (Voluntary)

  • Age range, gender, race, or similar information, where voluntarily provided and permitted by law

Sensitive Program Information

Veterans Place may collect certain sensitive information when it is voluntarily provided by an individual or necessary to determine eligibility, coordinate services, comply with funding requirements, or protect health and safety. This may include information related to veteran or military status, housing status, disability, health-related needs, benefits, or other circumstances connected to supportive services. Veterans Place limits access to sensitive program information to authorized personnel and service providers with a legitimate need to know and uses heightened administrative, technical, and physical safeguards to protect it.

Purpose of Collection

Veterans Place collects Personal Information to:

  • Provide housing, supportive services, outreach, and related nonprofit programs
  • Process donations, event registrations, and acknowledgments
  • Communicate with donors, Veterans, partners, volunteers, and the public
  • Improve our Site, programs, and service delivery
  • Maintain accurate records for compliance, reporting, and auditing
  • Protect the safety, rights, and integrity of Veterans Place and those we serve
  • Comply with legal, regulatory, and funding requirements

How We Use Your Personal Information

Donations and Transactions

  • Processing charitable contributions and event registrations
  • Issuing donation receipts and acknowledgments
  • Maintaining internal donation records for accounting and compliance

Communications

  • Responding to inquiries or service requests
  • Sending updates, newsletters, and impact communications
  • Including an unsubscribe link in each marketing or newsletter email, allowing recipients to opt out of communications at any time
  • Providing donor stewardship and nonprofit program updates

Site Operations and Analytics

  • Monitoring Site performance and usage trends
  • Improving accessibility, content, and functionality

Security and Fraud Prevention

  • Protecting against unauthorized access or misuse
  • Detecting and preventing fraudulent activity

Legal and Compliance Purposes

  • Meeting legal, regulatory, and grant-related obligations
  • Responding to lawful requests from public authorities

Donor Privacy Commitment

Veterans Place respects the privacy of its donors and adheres to the following principles:

  • We do not sell, rent, trade, or share donor information with third parties for marketing or fundraising purposes.
  • Donor information is used solely for internal purposes, including gift processing, acknowledgments, reporting, and stewardship.
  • Donors may request anonymity or opt out of public recognition.
  • Donation records are maintained securely and confidentially.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device to help websites function efficiently and collect usage data.

How We Use Cookies

  • To support basic website functionality
  • To analyze website traffic and improve user experience
  • To understand how visitors interact with our content

Types of Cookies Used

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Remain on your device for a set period
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics)

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

Google Analytics

Veterans Place may use Google Analytics to understand website usage patterns. Google Analytics collects information such as IP address, device type, and browsing behavior.

https://tools.google.com/dlpage/gaoptout

Data Sharing and Disclosure

Veterans Place does not sell Personal Information.

We may share information only under the following circumstances:

Service Providers

With trusted vendors who perform services on our behalf (e.g., payment processors, IT support), under confidentiality obligations.

Legal Requirements

When required by law, subpoena, court order, or to protect the rights, safety, or property of Veterans Place, program participants, or the public.

Organizational Changes

In the event of a merger or reorganization, information may be transferred consistent with this Privacy Policy.

Data Security

Veterans Place uses reasonable administrative, technical, and physical safeguards to protect Personal Information. While we strive to protect your data, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

Data Retention

Veterans Place retains Personal Information only as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and donation records, comply with applicable laws, grant obligations, funding requirements, audits, and regulatory requirements, and resolve disputes or enforce agreements. When information is no longer needed, Veterans Place will securely delete, de-identify, or archive it in accordance with applicable retention practices.

Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.

External Links

Our Site may include links to third-party websites. Veterans Place is not responsible for the privacy practices or content of those sites. We encourage users to review external privacy policies.

Do Not Track Signals

Our Site does not currently respond to “Do Not Track” browser signals.

Your Privacy Rights and Opt-Out Requests

Depending on your state of residence and applicable law, you may have rights to:

  • Request access to or deletion of your Personal Information
  • Opt out of certain data uses

Requests may be submitted through our website contact form, by phone, or by mail using the contact information below. Veterans Place will review and respond to privacy requests within a reasonable timeframe and as required by applicable law.

Accessibility and ADA Compliance

Veterans Place is committed to providing an accessible website experience in accordance with the Americans with Disabilities Act (ADA). If you experience difficulty accessing any content, please contact us so we can assist and improve accessibility.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us through our website contact form or at:
Veterans Place of Washington Boulevard
945 Washington Blvd.
Pittsburgh, PA 15206
Phone: 412-363-0500
Email: info@veteransplaceusa.org
Website: veteransplaceusa.org

LEARN MORE ABOUT OUR PROGRAMS OR REFER A VETERAN TODAY

Veterans Place of Washington Boulevard provides programs and support services for veterans in Western Pennsylvania. Learn more about available resources or refer a veteran today to help connect them with the support they need.

Contact Us